Frequently Asked Questions

Whether you’re suffering from a disorder like epilepsy, autism, cerebral palsy, or Parkinson’s disease, or simply want to enhance your quality of life, Ribcap was designed for everyone - including active children, young adults, and seniors facing all sorts of life challenges!

Adaptive clothing is changing the world, and we’re excited to be at the forefront of this revolution. In the future, we hope to add additional products to our growing range, including hip, knee, and full body protection.

With Ribcap, you’ll enjoy reassurance and peace of mind during daily life. Will you join us as we make the world a better place - one Ribcap at a time? Let’s change the globe’s perception of disability - together.

RIBCAP® head protector models serve to protect from head injuries caused by uncontrolled falls or sequences of movements, they cover fall hazards with minor or medium potential for injury through the protective effect of the shock-absorbing foam padding.The top of the head is almost completely enclosed by pads. The head protector comes in different sizes in a range from 47cm to 65cm. (18.5” to 25.6”). Read more in the sizing guide.

Note: RIBCAP® is not certified as a sports or riding helmet (such as skiing, skating, cycling, ... etc.).

Ribcap was specially-designed for individuals with special needs, specifically, those who are more likely to fall over, have seizures, bang their head or may get TBIs (traumatic brain injuries).

That means, if you have a form of Epilepsy, Autism, Parkinson’s Disease or are elderly, then Ribcap is perfect for you.

We’ve also made Ribcap, to be suitable for daily-life, for those times that you want to ensure freedom when you’re out and about, or simply at home - Ribcap can offer impact prevention anytime, any place, with many of our customers saying how they use their Ribcap on a day-to-day basis.

For a clear answer to this, you can check out our Sizing Guide page here, but here’s a brief rundown.

We have sizes for children, aged 5 and up, all way up to adults.

We have 3 different sizing guides, according to the product or age you are - for example, we have sizes for children, adults and specific to our baseball caps, as they’re a little different from your average baseball cap.

Our sizes for children are: Mini - Midi - Maxi, whereas for teens or adults, we have: Small, Medium, Large and Extra-large. Check it out on our sizing page.

We know that we’re all different, in all shapes and sizes, but unfortunately, due to our focus on giving everyone access to Ribcap, we want to ensure that no one is left out, so we cater for the majority of users, as we’ve found that our sizes fit practically everyone. Check out our sizing guide to see which is most suitable for you.

Some people use the strap, and some people don’t, however we’d recommend that you always use it to ensure that you have that extra protection. Our caps fit snuggly on most heads, but if you fall suddenly or the cap comes loose, this may not protect you 100%. Our ‘Bieber’ caps come with a safety cord, rather than a chin strap.

We spent a lot of time, sourcing the right materials to ensure that you can easily wash your Ribcap.

Ribcaps are designed to be hand washed only. Although the "hand wash" programme on some washing machines may seem gentle, we strongly recommend that you do not use it. Movement and shaking in a washing machine, even in "hand wash" mode, could potentially damage the protective foam and compromise the performance of your Ribcap.

To clean your Ribcap, please follow these steps:

1. Fill a basin or sink with cold/warm water.
2. Add a mild soap suitable for delicate fabrics.
3. Gently immerse the Ribcap in the soapy water and shake it by hand.
4. Leave it to soak for a few minutes.
5. Rinse thoroughly with cold water until all the detergent is removed.
6. Gently squeeze the water out of the Ribcap without wringing or twisting it.
7. Lay it flat on a clean towel and reform it into its original shape.
8. Leave it to air dry in a well-ventilated place, away from direct sunlight or heat sources.

Ribcap comes in a wide range of colors, depending on the type of Ribcap you choose. We make sure that style and fashion are always considered when giving you 100% head protection.

It is difficult to say exactly how long a Ribcap will last. We typically say that with moderate to daily use, the hat will be in great condition for at least 2-3 years.

If the helmet is used on a daily basis and washed regularly, you may find that the condition deteriorates over time, but the unique foam inside the hat will still be as protective as the day you bought it.

While other helmets, such as football helmets, cycle helmets or other sports helmets, are designed for one-off impact protection, Ribcap is specifically designed for long-term use and can withstand multiple impacts, as the foam does not crack or lose its ability to protect the head after a single impact.

Our Ribcap's, all kinds, are made to offer 360 degree protection, meaning if you fall face forwards, then you can be sure that Ribcap will protect you.

We tested all Ribcaps rigorously, using BSI ‘s internationally-recognized standards, it is an independent, leading test facility. We didn’t stop there, we went the extra mile and tested all of our helmets according to the Rugby Association’s headgear standards to put our Ribcaps through the stressors, falls and bumps that a typical Rugby player would go through.

Daily helmets such as Ribcap, do not have a formal certification, however we’re recognized not only by Neuro-scientific institutions around the world, as well as health care organizations such as the UK’S NHS, but we’re also recommend by doctors and nurses all over the world. That’s the sort of trust that is being placed in us, at Ribcap, so you’ll have nothing to worry about in terms of the impact protection. For more information, click here.

For those that use their Ribcap on a daily basis, throughout the entire-day, we had you in mind when designing the Ribcap, selecting breathable materials that are not only comfortable, but they are soft and light too. Wearing Ribcaps, means you’ll have peace of mind wherever you go, whenever you go. 

Our smallest kids helmet, the ‘Mini’, can fit children with a head circumference of 47-49cm / 18.5-19.3 inches. This is typically suitable for children aged 5 years and up.

There are children who have a larger head circumference and need an adult size. If your child is size "Maxi," your child may fit in the "Small" for adults, but we always recommend that you measure your child’s head first, to ensure the best possible fit.

Organisations such as Epilepsy.org, explain how that whilst there are many kinds of helmets out there to buy, be it bicycle helmets, skiing helmets or specially-made special needs helmets, most are hard-helmets, whereas Ribcaps are soft.

We make soft, yet protective helmets that have been tested to high-impact standards, meaning that any high-level impact, such as those from a trip or fall, will dissipate the energy from the fall, protecting the head from any damage.

Lastly, hard-helmets, such as those that cyclists use, are designed to sustain one impact - whereas Soft-helmets, such as ours, are designed to withstand multiple impacts.

We completely understand the frustration that can come from wearing a hard-helmet, as it may be bulky or particularly obvious to other people, be it in or outside of the home.

We aim to reduce stigmatizing helmets, without sacrificing the protective nature of helmets for people that need them.

Our soft-helmets, provide people with freedom, peace of mind and a sense of style, as the caps come in a variety of colors to suit your personality, as well as a variety of weather - be it summer, or winter, we’ve got you covered with our wide range of styles, shapes and sizes.

Unfortunately not, we’ve made Ribcaps in such a way, that the covers are not removable. This is to make sure that the fit is not only comfortable for all users, but its safer. 

Yes, we have taken our time to consider many kinds of people, in terms of their needs.

Many people need to wear a helmet daily, for long-periods of time, even all-day, whereas some people require them only in certain situations.

We’ve made Ribcap specifically for everyday, all-day use, helping people who have sudden seizures, to protect themselves, as well as users who may only need them for certain occasions. See below for a summary of what types of helmets are suitable for what kind of people or activities:

• - Bicycle Helmet - Comfortable, sporty, stylish / poor protection for seizures and falls / can crack after repeated falls and will need replacing.
• - Boxing Helmets - Soft, comfortable, but little to no protection for seizures or falls, with poor ventilation.
• - Football Helmets - Good protection, but are large, bulky, heavy and uncomfortable. Not suitable for long-term use or daily use as they’re impractical.
• - Hockey / Baseball Helmets - Large, bulky, suitable for high-impact, but will look strange when going about your daily life.
• - Custom-made Helmets - Offer good protection, yet are sometimes bulky, heavy and not stylish. Can also be extremely expensive.
• - Ribcap Helmets - Light, breathable, washable, offer high-level of protection from falls or seizures, stylish - coming in many shapes, sizes and colors for all seasons, relatively low-cost whilst being able to be worn all-day or for long-term use, indoors or outdoors.

Typically, as long as it is prescribed by a physician, Medicare Part B will cover protective and preventative equipment such as a protective helmet.

However, it is recommended that customers check their Medicare coverage to be sure that they are covered first.

Every private insurance policy is different. While many private insurance policies follow the lead of Medicare, it’s not always the case.

Before pursuing the purchase of a protective helmet, such as one from Ribcap, customers are encouraged to check their individual policy to make sure the equipment is covered before purchasing.

Fortunately, protective helmets are relatively inexpensive pieces of medical equipment. Therefore, if your policy does not cover the cost of a helmet, it is still considerably affordable to pay for out-of-pocket, providing not only cost-savings if an accident were to occur, but also the peace of mind knowing that you’re protected whilst wearing a protective helmet.

An FSA (Flexible Spending Account) and an HSA (Health Savings Account) are tax-advantaged accounts for medical expenses but differ in key aspects. FSAs, employer-sponsored, allow employees to use pre-tax dollars for medical expenses such as prescriptions and copays, but typically feature a "use-it-or-lose-it" policy where funds must be used within the plan year. HSAs are available to those with a high-deductible health plan and offer more flexibility, allowing funds to roll over annually.

How can I spend my FSA or HSA funds at Ribcap?

Select “Flex | Pay with HSA/FSA'' at checkout. Input your card details and checkout as usual.

I’m not seeing HSA or FSA options show up at checkout. Why not?

In this case, none of the items in your cart may be HSA or FSA eligible. Reach out to contact@ribcap.com if you think there is an error.

Why was my HSA or FSA card rejected?

Like any credit or debit card, HSA/FSAs can be declined if any of the data from the card is incorrect (number, expiration date, zip code etc). Flex will alert you in checkout if any of these fields is missing or incorrect so you can update them.

The most common reason for rejection of the card is insufficient funds. Reach out to your HSA or FSA provider to verify the amount of money in your account before attempting to complete your purchase again.

I don’t have an HSA or FSA card. Can I still use my HSA/FSA funds?

Yes, you can still be reimbursed for the expense. Select “Flex | Pay with HSA/FSA” at checkout. Instead of entering your HSA or FSA card, input your regular credit card. Flex will email you an itemized receipt following your purchase. Submit the itemized receipt to your HSA or FSA provider for reimbursement.

A registered medical device trusted by many neuro associations and protective foam panels tested by BSI.

93/42/EEC for Class I medical use - (EU) 2017/745.

RIBCAP® head protectors have an adjustable chinstrap and side-releasing safety buckle. Except: Bieber series (Non-exhaustive list).

• - Make sure the wearer understands how the buckle works before using.
• - Adjust the straps to ensure a good fit of the head protector, but not too tight.
• - Please ensure both straps are firmly locked!

The RIBCAP® head protector may only be used for the indications listed and must not be used for any other purposes (for example as a helmet in general, or for a helmet used for bike riding, horseback riding and other sports)!

• - Ensure the head protector is always handy, so that it can be put on quickly and properly!
• - The label inside the RIBCAP® must be at the back when placed on the head.
• - When the product is not being used, store it in normal indoor conditions.
• - When disposing of the packaging and the product, comply strictly with the legal norms of your community.

• Parental supervision is recommended for children. Not suitable for children under 3 years of age due to small parts and choking hazard.

• Discontinue use immediately if your skin begins to react or you experience any other adverse reaction and seek medical attention. Do not use on infants, those sensitive to heat, or those with a rubber allergy. If you have a latex allergy, it's best to consult your doctor before use.

• Do not pour boiling water directly into the rubber bottle and do not fill it more than 2/3 full. This hot water bottle is designed to be partially filled. Do not overfill as this may cause the bottle to burst.

• Do not allow direct or prolonged contact with the skin (use the Ribcap covers or a suitable alternative to avoid the risk of burns).

• Do not overfill with water as it may cause the rubber bottle to stretch and expand, resulting in damage to the rubber bottle.

• Do not expose the bottle to hot surfaces, oil or grease. Do not heat in a microwave oven.

• Do not fill the bottle with water from the domestic hot water system, as this may shorten the life of the bottle considerably.

• Under no circumstances should the bottle be used as a cushion or to sit on.

• Always inspect the bottle and stopper for wear and damage before use.

• If you're going to switch between hot and cold use, it's strongly advised to purchase another bottle to extend the life of the rubber bottle.